Payment Terms for Installments (Deliveries):

AD HORIZONTAL ESPAÑA S.L. guarantees the processing of installment payment requests (community fee payments) on the day the service request is made. This process is carried out automatically, and the review and record of these payments will be verified on the next business day following the payment.

Please note that the deadlines are calculated in business days and may be affected by local or national holidays. Also, remember that these terms are only applicable for card payments, through the virtual POS.

All payment requests and deliveries will be immediately notified to the payer, including a reference number, time, and date of the transaction. The notification will be sent via email.

AD HORIZONTAL ESPAÑA S.L. reserves the right to change the type of notification (which may include SMS messages) regardless of what is stated on these pages, provided that it does not cause any significant disadvantage to the client.

RETURNS (SERVICES)

Return Policy:

Since this is not a physical store and the activity carried out by AD HORIZONTAL ESPAÑA S.L. consists of collecting periodic fees related to its property management services, and the payments for these debts are made through a virtual POS on its website (https://www.adhorizontal.com), the return policy does not apply in this case.

Cancellation Policy:

Payments made through our payment gateway on our website may be canceled by the client at a later time, as long as we are notified via email at info@adhorizontal.com, along with the payment verification details, providing the reference number, day, and date of the transaction. Please note that, since this is a payment towards a debt, the amounts must have already been fully satisfied.

VISA or MASTERCARD Credit Card

We guarantee that every transaction carried out on AD HORIZONTAL ESPAÑA S.L. (https://www.adhorizontal.com) is 100% secure.

All operations involving the transmission of personal or banking data are performed in a secure environment.

https://www.adhorizontal.com uses a server based on standard SSL (Secure Sockets Layer) security technology. All information transmitted to us travels encrypted over the network. (For more details, please visit our Secure Payment section).

Furthermore, credit card details are not stored in any database but are sent directly to the bank’s POS (Point of Sale).

Additionally, we inform you that, in an effort to provide greater security to credit card holders, we have incorporated a secure payment system called CES (Secure Electronic Commerce) into our payment gateway. This means that if you are the holder of a “secured” card, you will always be able to make payments with a VISA or MASTERCARD on our store.

In the event that your card is not enrolled in this secure payment system, AD HORIZONTAL ESPAÑA S.L. (https://www.adhorizontal.com) will only accept VISA or MASTERCARD credit card payments from clients with previously demonstrated reliability and history.

In both cases, when paying with a VISA or MASTERCARD, the following information will always be required: the card number, expiration date, and a Validation Code that matches the last three digits printed in italics on the back of your VISA or MASTERCARD, thereby providing additional guarantees regarding the security of the transaction.

Important: Credit card fraud is a crime, and AD HORIZONTAL ESPAÑA S.L. (https://www.adhorizontal.com) will take legal action against anyone who performs a fraudulent transaction in our installment payment system through the website.