Privacy Policy

At AD HORIZONTAL ESPAÑA S.L. (“AD HORIZONTAL” or “the Company“), we process personal data transparently and in compliance with the applicable data protection laws, including the EU General Data Protection Regulation (GDPR — Regulation (EU) 2016/679) and Spain’s Organic Law 3/2018 (LOPDGDD).

1. Data Controller

Entity: AD HORIZONTAL ESPAÑA S.L.
Address: C/ Oviedo Nº 3, Blq. 7 – 1º M, 29680 Estepona (Málaga)
Contact email: info@adhorizontal.com

2. What do we use your data for?

We process the data you provide via web forms, email or phone in order to:

Handle contact and information requests (respond to your enquiries).
Prepare and send quotes for homeowners’ associations or other requested services.
Customer service and follow‑up of your requests or incidents.
Send marketing communications by electronic means (only with your prior, specific consent).
Website security, technical maintenance and prevention of misuse or fraudulent activities.
Compliance with legal obligations where applicable.

Important: The website no longer provides online payment or card processing. We do not collect card details or process transactions on the site. If online payment is enabled in the future, we will update this policy with the relevant details.

3. What is the legal basis for processing?

Consent (Art. 6(1)(a) GDPR): to respond to contact forms and, separately, to send you marketing communications.
Performance of a contract / pre‑contractual steps (Art. 6(1)(b) GDPR): when you request a quote or when processing is necessary to manage services related to property management requested by you or your community.
Legitimate interests (Art. 6(1)(f) GDPR): to ensure site security, prevent fraud and manage essential technical administration. You may object on grounds relating to your particular situation.
Legal obligation (Art. 6(1)(c) GDPR): where a law requires us to process data (e.g., accounting or retention obligations).

Where processing is based on consent, you may withdraw it at any time by writing to info@adhorizontal.com. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

4. What data do we process?

Identification and contact data: name and surname(s), email address, telephone number.
Professional and community data, if provided (e.g., name of the homeowners’ association, address, role or relationship with the community, contact preferences).
Content of your enquiry or request.
Basic technical browsing data for site security (e.g., IP address, date and time of connection, device/browser identifiers). See our Cookie Policy for processing linked to cookies or similar technologies.

We do not request special categories of data (health, ideology, etc.). Please do not include such information in forms. If you nonetheless provide it, we will only process it where a suitable legal basis exists and strictly for the stated purpose.

5. Where do the data come from?

Directly from you, through our website forms, email or phone.

6. Who do we share your data with?

We do not disclose your data to third parties except where required by law or necessary to provide the service (e.g., suppliers acting as processors: web hosting, IT support and maintenance, email or CRM platforms, tools for sending communications, etc.).
These providers only access the information strictly necessary, act under our documented instructions and provide appropriate confidentiality and security safeguards.
International transfers: if service provision involves suppliers located outside the EEA, we will implement appropriate safeguards (e.g., Standard Contractual Clauses or adequacy decisions). You can request further information by writing to info@adhorizontal.com.

7. How long do we keep the data?

Enquiries and contacts: up to 12 months from the last interaction or until you request erasure.
Quotes: while we manage your request and, if not formalised, up to 24 months for potential re‑contacting and internal statistics.
Marketing communications: until you withdraw your consent or request erasure.
Technical and security logs: generally, up to 12 months.
Legal compliance: retention periods imposed by applicable laws (e.g., commercial or tax periods, where relevant).

After these periods, we will block the data for the time necessary to address potential liabilities.

8. Your rights

You may exercise your rights of access, rectification, erasure, objection, restriction, portability, and the right not to be subject to automated individual decisions (including profiling, where applicable) by contacting us at:

Email: info@adhorizontal.com
Postal address: AD HORIZONTAL ESPAÑA S.L., C/ Oviedo Nº 3, Blq. 7 – 1º M, 29680 Estepona (Málaga)

We may request additional information to verify your identity. If you believe your rights have not been properly addressed, you may lodge a complaint with the Spanish Data Protection Agency (AEPD).

9. Data accuracy and mandatory fields

You must provide accurate and up‑to‑date data and complete mandatory fields so we can process your request. If you provide third‑party data, you guarantee you have a valid legal basis and that you have informed those third parties of this policy.

10. Minors

Our online forms and services are not directed to children under 14. If you are under 14, you must obtain parental/guardian consent to submit personal data. If we detect records of minors without such guarantees, we will delete them.

11. Marketing communications

We will only send marketing communications where we have your explicit consent (e.g., by voluntarily ticking the relevant box). You may unsubscribe or withdraw consent at any time by following the instructions in each communication or by writing to info@adhorizontal.com.

12. Social media

If you interact with our social media profiles (follows, messages, comments), we will process your data to manage that interaction and respond to your messages, in accordance with this policy and with each platform’s terms and privacy policies.

13. Information security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, alteration or disclosure. We periodically review these measures to maintain a security level proportionate to the risk.

14. Links and third parties

Our site may include links to third‑party sites. AD HORIZONTAL is not responsible for the privacy practices of those sites. We recommend that you review their policies before providing any data.